Lead Technical Support Engineer in Dallas, TX at Volt

Date Posted: 5/12/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Dallas, TX
  • Job Type:
  • Duration:
    0 weeks
  • Date Posted:
    5/12/2020
  • Job ID:
    217681
  • Contact Name
    Volt Branch
  • Phone
    469-430-3487

Job Description

Are you a Lead Technical Support Engineer looking for a change of pace?

Do you have at least 3-5 years experience with resolving software, hardware, application and data issues?

Then this might be the opportunity you have been looking for!

JOB SUMMARY:

The Engineering Technical Support position provides 24/7 Tier-2 level technical support to for the clients internal and external customers.  In this role you will support the clients' systems resolving software, hardware, application and data issues for the company’s customers.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  • Function as a lead resource for Telematics
  • Provide management with comprehensive status reports and critical solution updates
  • Work cross-functionally with developers and engineers on multiple customer projects simultaneously
  • Test and install software in a lab environment
  • Provide remote support to systems to resolve complicated application and sensitive data issues
  • Customer facing travel required
  • Ability to manage diverse 3rd party vendor and OEM relationships
  • Must be able to provide after-hours support

QUALIFICATIONS:

EDUCATION:  Bachelor’s degree in Computer Science or related technical field

EXPERIENCE:  

  • 3-5 years’ experience of high level technical and system level support work; networking, operating systems and software issues

OR  

  • 3-5 years’ experience of technical customer service, minimal mechanical and technical device experience

KNOWLEDGE/SKILLS/ABILITIES:

  • Excellent knowledge of all Operating systems
  • Knowledge of vehicle mechanics and telematics interfacing
  • Knowledge of troubleshooting tools and technologies
  • Excellent analytical and technical skills
  • Strong written and verbal communication skills
  • Excellent time management skills
  • Ability to multi-task and react to shifting priorities and balance department responsibilities
  • Ability to prioritize projects and escalate issues to the appropriate parties as necessary
  • Ability to multi-task on several projects and collaborate with groups and customers of various technical skill levels
  • Ability to explain highly technical information to audiences of varying technical skills
  • Ability to work independently, with minimal supervision on routine tasks
  • Ability to develop solutions to a variety of problems of moderate scope and complexity
  • Encourage adherence to process and provide change initiatives when necessary

Volt is an Equal Opportunity Employer