Typical projects/duties: more project oriented, but definitely phones/incident tickets- on a schedule.
Pay rate-$20-$23/hr
Location –San Diego, CA 92122
Days: M-F
Hours: 8am -5pm
6 months estimated- may become temp to hire for right fit and business needs
Education requirement: Bachelor’s not required, but preferred, Looking for at least 1 year of experience.
Job Description:
- Coordinates, diagnoses and troubleshoots incoming employee calls
- Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access
- Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
- Provides case status updates to management and end-users
- Supports and maintains effective relationships with users
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
- May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions
- May include company-wide, web-enabled solutions
Qualifications:
- Candidate will provide technical support via phone and desk side to internal employees ranging from staff to executive level members, a professional demeanor is required
- Ability to utilize remote tools such as remote assistance and teamviewer
- Experience supporting HP and Dell hardware
- Experience with hardware replacement such as hard drives, memory, keyboards on laptops and desktops
- Working experience with replacing and/or upgrading an end user from one system to another
- Must have proven track record in a high volume support desk with proven first call resolution
Volt is an Equal Opportunity Employer