Level 1 IT Support Desk in San Diego, CA at Volt

Job Description

Typical projects/duties:  more project oriented, but definitely phones/incident tickets- on a schedule.

Pay rate-$20-$23/hr

Location –San Diego, CA  92122 

Days: M-F

Hours: 8am -5pm

6 months estimated- may become temp to hire for right fit and business needs

Education requirement: Bachelor’s not required, but preferred, Looking for at least 1 year of experience.   

Job Description:

• Coordinates, diagnoses and troubleshoots incoming employee calls
• Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access
• Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
• Provides case status updates to management and end-users
• Supports and maintains effective relationships with users
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
• May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions
• May include company-wide, web-enabled solutions

Qualifications:

• Candidate will provide technical support via phone and desk side to internal employees ranging from staff to executive level members, a professional demeanor is required
• Ability to utilize remote tools such as remote assistance and teamviewer
• Experience supporting HP and Dell hardware
• Experience with hardware replacement such as hard drives, memory, keyboards on laptops and desktops
• Working experience with replacing and/or upgrading an end user from one system to another
• Must have proven track record in a high volume support desk with proven first call resolution

Volt is an Equal Opportunity Employer