Lvl 2 Support Specialist in Tempe, AZ at Volt

Date Posted: 5/3/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Tempe, AZ
  • Job Type:
    Software Testing
  • Duration:
    48 weeks
  • Date Posted:
    5/3/2018
  • Job ID:
    113419
  • Contact Name
    Volt Branch
  • Phone
    760/710-3674

Job Description

Position Overview


•         The primary function of this position is to place outbound calls to existing Microsoft 365 customers in order to promote adoption & deployment of the following products: Teams, OneDrive & Exchange. Additionally, the Microsoft Support Technician will take inbound phone calls from end users with inquiries around product functionality. 


•         Essential Job Functions: 


•         Support of Microsoft Cloud products with an emphasis on OneDrive, Teams & Exchange 


•         Place outbound calls to IT leaders and other designated points of contact at preselected businesses in order to promote use of Microsoft Cloud products. 


•         Gain customer agreement regarding participation in a program designed to assist them with deployment and adoption of Microsoft Cloud Products 


•         Answer inbound phone calls from end user customers with questions regarding the projects targeted within this project 


•         Coordinate meetings with customer & Microsoft resources as needed in order to facilitate participation in the adoption program 


•         Ability to send business professional emails, coordinate meetings & effectively facilitate meetings with multiple stakeholders 

Qualifications and Requirements


•         5-7 years of experience supporting Microsoft Cloud products 


•         A bachelors degree in a technology related field or equivalent experience 


•         Microsoft Certifications desired inclusive of the MTA (Microsoft Technology Associate)

Knowledge


•         Foundation knowledge of current Microsoft product offerings 


•         Specific knowledge of Microsoft 365, Teams, OneDrive & Exchange 


•         Familiarity with Project Management and/or Sales Engineering processes 


•         Traditional Microsoft offerings such as Office, Exchange, etc.


Skills and Abilities


•         Time-management, proactive, self-starting with demonstrated ability to follow-through 


•         Ability to effectively communicate technical information to non-technical individual  Strong desire to learn and succeed in a fast paced environment 


•         Excellent analytical, problem solving, and troubleshooting skills 


•         Professional demeanor, writing, interpersonal and team communication

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Please call 760-710-3674 or email ndost@volt.com for any questions.

Volt is an Equal Opportunity Employer