Manufacturing Engineer Support in Santa Clara, CA at Volt

Date Posted: 9/29/2020

Job Snapshot

Job Description

Assisting customer with generating, viewing, or downloading software licenses

Assist customer with software media ordering, delivery, and downloads, and providing order status updates

Manage account and member changes (add, change or delete members)

Provide guidance on member account modifications

Make changes to member account logins

Perform account subscription extensions as required

Monitor requests from Customer Service Representatives and/or customers relating to service contracts and software maintenance agreements

Capture and update support tickets in database

Supporting  team lead on daily tasks and documentations

Required qualifications:

Typically 3+ years relevant experience for entry to this level.

Strong sense of urgency, responding to customers in an effective, courteous and timely manner

Excellent written and verbal communication skills in English

Strong organizational and problem-solving skills

Knowledge and experience with an ERP system