Medical Records Clerk in Moon, PA at Volt

Date Posted: 6/25/2019

Job Snapshot

  • Employee Type:
  • Location:
    Moon, PA
  • Duration:
    20 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $14.71 - $19.52/Hour
  • Contact Name
    Volt Branch

Job Description

Volt is looking for a Medical Records Clerk in Moon Township PA.


High School diploma required.

• Highly proficient outbound communications and phone skills.

• Proficient PC skills. ( Will be working from excel spreadsheets and navigating through ICS and Medforce software systems).

• Experience in collections and / or medical industry a plus.

Actively track and follow up on aging Certificates of Medical Necessity that are needed to be received by the business prior to shipping and billing.

Document actions taken during the course of follow up on CMNs and any additional paperwork.

Log signed and returned CMNs.

Generating documentation, logging documentation and handling inbound phone calls are also important day to day responsibilities.

1. Contact (outbound phone calls) physician’s offices to check the status of outstanding forms (CMN, LMN, Medical Records) that are required before products can be shipped.

2. Generate documents to send to physicians and patients, resending existing documentation, and logging documentation.

3. Contact patients (outbound phone calls) to discuss Advanced Beneficiary Notice (ABN) requirements and to follow up on unsigned documents.

 4. Create documents required based on payer guidelines and submit them to the designated physician. 5. Review medical records to determine if they meet the necessary criteria and log into the system.

6. Receive inbound call volume that can include patient questions, physician information updates, patient complaints, etc.

7. Identify incorrect patient information and work with the physician and patient to bring the problem to a resolution.

8. Handle questions coming from internal teams and sales, through phone and email, on order statuses 9. Communicate any ongoing documentation issues related to a physician or referral to the applicable sales representative.

10. Closely monitor and update the billing system – including the Patient, Doctor, Referral, Supporting Documentation and Billing Files.

11. Communicate any issues encountered during the documentation retrieval process to the Team Lead and/or Department Manager 

Volt is an equal opportunity employer