Member Experience Analyst in Louisville, KY at Volt

Date Posted: 9/26/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch

Job Description

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Job Title: Member Experience Analyst    

Job # : 198971

Location: Louisville, KY

Job Responsibilities:

This company is building a best-in-class Engagement Marketing organization to provide a deeper understanding of consumers and the company's members. This group leads member strategies that more effectively engage and retain members. To assist in developing and implementing personalized, consumer-centric experiences, we are seeking a Member Experience Analyst. This position will focus on visually mapping member communications to better understand our consumers’ journey to help develop insights for member engagement strategies, and create highly effective communication campaigns and programs to improve customer engagement, retention, and health outcomes.

Member Engagement Marketing provides the business with a deeper understanding of Humana’s consumers and members.  The Member Experience Analyst will analyze communications data, work with business partners to identify and classify communications, and document processes for gathering and organizing the information to establish a repeatable process; in addition to the following responsibilities:

  • Lead a cross-functional, collaborative group of key stakeholders, including member strategy teams and communication owners across various lines of business to identify communications.
  • Work closely with member strategy data consultant to validate, classify, and map communications data and document a repetitive process for future use.
  • Build visual mapping of communications for key member populations using Microsoft Visio
  • Develop a working knowledge of the company, its products, the healthcare industry, and the regulatory agencies that govern us in order to better understand the member experience.


Monday - Friday, 8a-5p (Some flexibility)



  • Strong communication skills
  • Proficiency creating and updating flow charts in Microsoft Visio
  • Strong ability coordinating a cross-functional team
  • Able to analyze and organize data
  • Bachelor’s degree
  • Experience designing journey maps or user experience
  • Comfortable leading a group of their peers across business areas to accomplish common goals
  • General health insurance or healthcare knowledge is preferred.
  • Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.
  • Seeks out learning by asking the right questions, strives to develop and expand personally
  • Engages others by gathering multiple views and being open to diverse perspectives
  • Focus on a shared purpose that puts The company's overall success first.
  • Uses all resources, tools, contacts available to solve problems and tackle issues

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.