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Network Control Associate in Palm Bay, FL at Volt

Date Posted: 1/28/2019

Job Snapshot

  • Employee Type:
  • Location:
    Palm Bay, FL
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Job Title: Network Control Associate

Location: Palm Bay, FL


Volt is looking to hire Network Control Associate for our client based in Palm Bay, FL.

• Provide technical support for large private communications network. 
• Handle first line of support for customer and field calls into an operations center. 
• Log calls and perform preliminary investigations into reported network issues. 
• Create trouble tickets and initiate workflow for problem resolution. 
• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools. 
• Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF. 
• Interprets equipment alarms in the network on premise equipment or telco's network and move forward towards service restoration. 
• Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer. 
• This position is part of a 24x7 network control environment. Shift and workday flexibility is required.

Required Experience:

  • Bachelor’s degree in Telecommunications Engineering, Networking, Information Technology or related field, and 2 years of related experience.
  • 2+ years of experience that requires physical layer and routed technologies experience.
  • 2+ years of experience networking technologies experience with RF, SONET and Time Division Multiplexing.
  • 2+ years of experience with Network Management systems and tools.
  • 2+ years of experience in remote maintenance and repair of the following network equipment: Cisco, Eastern Research, APC, and Aviat.

Desired Skills:

  • Previous experience in telecommunication call centers.
  • Prior experience required in maintaining high service levels in a demanding customer support services environment.
  • Experience in UNIX and Remote Access solutions is a plus.
  • Experience with call center phone systems and ability to work in a fast-paced environment
  •  Ability to support short-term emergency evacuation to local or remote backup facilities.

This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

 To learn more about Volt, please visit: and to see more of our job postings, please visit:

                                  Volt is an Equal Opportunity Employer.