NOC Operator in Lake Worth, FL at Volt

Date Posted: 1/7/2021

Job Snapshot

  • Employee Type:
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Job Title: NOC Operator (2nd shift)

Location: Lake Worth, Florida

Who are we looking for:

Volt is worker with a prominent IT services company to find a flexible 2nd shift Noc Operator. The right candidate will be comfortable working from 2:00pm to 10:00pm and be flexible to cover other shifts when necessary.

If you are interested after reading the job description below the please apply!   

Key responsibilities

  • Monitor network hardware and associated devices and alert customers of failure.
  • Manage trouble tickets from inception to closing, includes tracking resolution progress and updating customers on ticket status.
  • Troubleshoot server break-fix and network issues; escalate to higher support level for resolution when necessary.
  • Order hardware replacement parts as necessary.
  • Configure customer address translations (nats) as needed.
  • Uses tools in Network Operations Center (NOC) to provide customers with network-monitoring, database, and hardware break/fix support.

Professional experience / qualifications

  • Strong verbal and written communication skills for customer interface and documentation.
  • Organizational and time-management skills with ability to multitask effectively.
  • Ability to learn new technologies.
  • H. S. diploma. A. S. in computer engineering or equivalent training. Network + certification or equivalent. 3 to 5 years work experience in a support environment that includes network monitoring, database management, and hardware break/fix.
  • Good knowledge on networking and Cisco UCS.
  • Knowledge of network concepts and design.
  • Working knowledge of multiple ticketing systems.

After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.

 Volt is an Equal Opportunity Employer.