NPI/CPI Service Engineer in Mossville, IL at Volt

Date Posted: 6/14/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Mossville, IL
  • Duration:
    48 weeks
  • Date Posted:
    6/14/2018
  • Job ID:
    120541
  • Pay Rate
    $28.0 - $40.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    309/495-2098

Job Description

Volt Workforce Solutions has an exciting opportunity for NPI/CPI service engineers that are needed now!

These resources will be responsible for assisting our Cat dealers globally to troubleshoot hardware. Our plan is to establish a hotline that these resources will be available to answer questions and help resolve issues with our dealers. When required, we will need them to go onsite.

Key soft skills:

  1. Good communicator, works well in team environment
  2. EE degree
  3. Previous dealer or telematics experience a plus
  4. Ability to travel with short notice

The scope of the project is to provide technical support to our clients' dealers and end customers to help gain dealer confidence and customer acceptance across our end to end telematics solutions. The various steps involved in the project are as follows:

  • Act as a telematics service engineer to coordinate and drive resolution and awareness to new issues with onboard (hardware) systems.
  • Undertake dealer and customer issues to resolve urgent field problems through these key deliverables, but not limited to:
    •  Identification, investigation and procurement of resolution commitments for all significant field problems to maintain/improve product performance and development of quick field fixes, suggested design or manufacturing improvements.
    • Work closely with dealers across multiple business units.
    • Conduct fieldwork to establish execution plan, such as:
      • Review customer(s) connected fleet and identify any quick wins to resolve quality concerns
      • Review initial concerns raised by the customer
      • Interview dealer and rep to identify problem statement
      • Pull data on DSN/VL Call Center to show what tickets were reported previously. (Open or Closed)
      • Provide recommendations and draft report
      • In coordination with key personnel, execute on report findings
      • Work w/ rep to setup closing meeting upon completion.
    • Research solution requests using various  information databases (i.e. DSN, CEDE, CPI, NPI issues list, Cat Gateway) and Caterpillar Tier2 & Tier3 Engineering personnel
    • If an acceptable solution is not available then work with the Continuous Product Improvement (CPI) Service Engineer for further evaluation of dealer issue
    • Deliver in the development and maintaining of end user documentation and training aides.
    • Deliver training on the overall application, when required.

Volt is an EOE.