Ocean import Agent in Redondo Beach, CA at Volt

Date Posted: 7/10/2019

Job Snapshot

Job Description

Title: Ocean Import Agent
Location: Los Angeles

Overall job purpose:

  • Processes, handles and distributes all required documents in the shipping area
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Performs pickup arrangement
  • Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
  • Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
  • Interacts with Customer Service, Product, and Global Service Centers, if required

Main tasks & key responsibilities:

  • Creates and confirms transport order to ensure pickup of the shipment at origin
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Prepares, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
  • Checks responses from counterparts and finalizes validation of required documents
  • Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents
  • Supports Customer Service in the incident and exception management resolution
  • Maintains excellent relationships with suppliers
  • Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
  • Performs IT systems related tasks to provide up to date information on shipment
  • Interacts with Customer Service, Product, and Global Service Centers, if required

Qualifications:

  • Extensive knowledge of OFR Import Operations
  • Good administrative skills
  • Results driven and attention to details
  • Cargowise Software experience highly preferred 

Reporting lines:

  • Ocean Import Supervisor