On-Boarding Specialist in Irving, TX at Volt

Date Posted: 5/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Duration:
    20 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $29.1/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is looking for an On-Boarding Specialist for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).
Job Title: On-Boarding Specialist
Location: Irving, TX
Position Summary
Responsible for the analysis and implementation of new customers for the ISMC segments. Communicates directly with Outside Sales Account Manager and new ISMC Accounts on a daily basis to ensure all aspects of customer setup are accurately completed. Will ensure all SLA’s are met by all internal partners.
Position Requirements
• Responsible for analysis and implementation of new customers for the ISMC segment.
• Provides single point of contact for implementation efforts
• Communicates with Internal Partners
• On-boarding involving department or cross-functional teams focused on the implementation of new customers or delivery of a program from the design process through a finished state for internal/external customers.
• Provides a single point of contact for Implementation efforts
• Takes on-boarding from original concept through final implementation. Interfaces with all areas affected by the on-boarding which may include customers, Sales, DC Operations, Master Data and various departments (e.g. marketing, IT, etc.).
• Defines on-boarding scope and objectives. Oversees/coordinates all aspects of project and serves as project manager between clients, line management and internal and external resources. Plans and directs On-boarding and monitors the product/program/project from initiation through delivery, interfacing with internal/external customer on all matters.
• Update SFDC in timely manner to provide accurate reporting to all internal resources.
• Assesses on-boarding issues and develops resolutions to meet productivity, quality, and client-satisfaction goals. Develops detailed work plans, schedules, on-boarding estimates, resource plans, and status reports. Conducts on-boarding meetings and is responsible for implementation deliverables. Recommends/takes action to direct the analysis of and solution to problems.
• Establishes procedures and processes related process improvement of customer transitions
• 4-year degree in related field or equivalent experience
• 5+ years project management experience
Preferred requirements
• Must be self-motivated and results oriented
• Must have good problem solving and decision making skills
• Must be a team player and willing to work in a changing environment
• Previous sales and/or account management experience required
• Proficient in MS Office
• Bilingual Spanish speaking individual
Additional Knowledge & Skills
• Pharmaceutical industry experience a big plus
• Call center experience a plus
• Ability to maintain knowledge of pharmaceutical industry, trends and processes
• Effectively communicate product, price, promotion and procedure information to customers and field sales manager
• Participate on cross functional process improvement teams
• Strong analytical and business skills
• Self-starter that requires little direction
• Ability to operate in a fast-paced, dynamic business environment
• Ability to analyze communications and manage timelines
• Problem solving
• Accountability
• Customer focused
• Flexibility
• Interpersonal skills
• Creativity
As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com
Volt is an Equal Opportunity Employer.
Pay Rate is based on experience.