On-site Coordinator in Reno, NV at Volt

Job Description

Every day at Volt, we see firsthand how one employee can make a difference for a business. Our success is built on our ability to identify and deliver quality talent. From start-ups to global accounts, clients rely on us for high-touch, consultative service and consistent delivery of qualified candidates. We know you have a choice of where you work, so we do everything we can to make Volt a first choice for talented professionals. We offer a diverse workplace that encourages collaboration, long-term career paths, and the chance to work with an array of great companies and inspired people.

Onsite Program Coordinator is responsible for providing support and management assistance for a named account by consistently promoting and developing positive working relationship with field employees, client managers and internal program staff.

Essential Duties and Responsibilities:

• Act as liaison and represent Volt and the client in a professional, courteous and knowledgeable manner.
• Address and resolve employee relations issues in a confidential manner.
• Maintain written documentation on specific policies and procedures that impact the program.
• Ensure all pre-employment screening requirements have been successfully completed in accordance with contract and governmental regulations.
• Conduct new hire orientation, and safety training, as required.
• Escort all new field employees to their work stations on the first day of their assignment.
• Conduct surveys to monitor client and employee satisfaction.
• Maintain workplace safety for Volt employees. Follow proper reporting of workplace injuries. Provide appropriate injury avoidance and safety training.
• Screen resumes and schedule candidate interviews.
• Collect and validate accuracy of payroll.
• Resolve payroll and billing issues for field employees and client.
• Produce and provide requested client reports.
• Maintain requisition and assignment data within program-specific front office systems.
• Raise awareness and understanding of training available to employees and encourage them to develop skill sets.
• Obtain/assist in the completion of job descriptions, salary ranges, performance reviews and salary increases.
• Conduct off boarding processes including termination email notifications, exit interviews and termination meetings.
• Ability to arrive to work at a specified time.
• Attendance is an essential function of the job.
• Assist in any event coordination and attend as Volt representative when appropriate.
• Provide client with reports and information as required and in a timely manner.
• Prepare miscellaneous HR/employee reports as required.
• Assess program effectiveness, morale level and training.
• Ensure compliance to local employment and privacy law.
• Complete timely data entry of required data into Volt's automated systems and maintain consistency/integrity of data.
• Complete special projects as assigned.

Position Qualifications: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• 3 years experience in a customer service environment.
• Previous experience in Human Resources or related post-secondary education and/or equivalent business experience desired
• Associates Degree in comparable field preferred. An equivalent combination of education and experience may be considered.

Knowledge & Skills:

• Strong customer service skills; ability to work with various personalities and styles of individuals.
• Ability to successfully communicate in-person and by telephone with internal staff, external customers and field employees.
• Ability to develop open and positive customer relations.
• Demonstrated problem solving, conflict resolution, and decision-making skills.
• Ability to successfully communicate verbally and in writing.
• Ability to travel to customer/vendor site, providing own method of transportation.
• Ability to work within a flexible work environment and non-traditional work schedules, as necessary.
• Excellent organizational skills and detailed oriented.
• Experience in managing multiple projects/deadlines.
• Computer and office equipment proficiency.
• Working knowledge of applicable software's utilized at the customer location.

Core Competencies:

• Customer Focused
• Knows the Business
• Focuses on Profitability
• Displays Teamwork
• Works Efficiently
• Commits to Quality
• Communicates Effectively
• Takes Initiative