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Operations Manager in San Antonio, TX at Volt

Date Posted: 11/26/2018

Job Snapshot

  • Employee Type:
    Direct Hire
  • Job Type:
  • Duration:
    N/A
  • Date Posted:
    11/26/2018
  • Job ID:
    147932
  • Pay Rate
    $0.0 - $60000.0/Year
  • Contact Name
    Volt Branch
  • Phone
    210-340-8800

Job Description

Volt is looking for an Operations Manager in the Northwest San Antonio area.  Ensures expectations for service volume and timeliness are met through visibility, monitoring, evaluation of call center reports and ongoing communication with leadership/supported physicians.

Ensures validation of metrics to meet end client requirements.  Ensures production deadlines are met and delegation rules adhered to at all times.

Essential Responsibilities

Qualifications:

  • Bachelor’s Degree in operations management, business management or equivalent.
  • 5 - 7 years of operations management experience with at least 3 years in a call center environment with experience supervising, coaching and developing staff.
  • 5 years of work in the medical field including work in managed care, clinic or hospital environment.
  • Comprehensive knowledge and understanding of medical terminology.
  • A strong customer service focus, providing service consistently exceeding expectations to all internal and external customers.
  • Detail oriented with the ability to prioritize needs and manage resources.
  • Must demonstrate the ability to communicate clearly and concisely both verbally and in writing.
  • Motivated self-starter

Job Responsibilities:

  • Operational oversight of the manager of a team of schedulers/document processers to ensure best in class service is provided to the highest level of measurable customer service/satisfaction.  Operational oversight of a team lead to ensure reporting and delegation requirements for referrals are met.
  • Communicate weekly key metrics to the leadership team to highlight trends and service issues.
  • Share in staff human resource activities which include counseling, performance evaluation, performance management, including meeting with team members monthly to provide feedback.
  • Direct and coach staff daily to ensure top customer service is met.
  • Promotes a collaborative relationship with other department and fosters positive interdepartmental partnerships.
  • Develop strong working relationships with physician offices and facility personnel monthly and ongoing as needed.
  • Drive operational opportunities to reduce the costs of center expansion and to control expenses.
  • Assist in the recruitment of new staff to meet service level objectives.  Assist in the interviewing and hiring of staff.
  • Develop schedules with agents each month to ensure call center and objectives are covered.
  • Assist in the development of specialist training and ongoing development.
  • Manage, organize and disseminate ongoing influx of information to support physician practices.
  • Assist in reorganization of departments to facilitate efficient operations and PAC/FAX coverage of 100% of clinics.

Volt is an equal opportunity employer.