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Operations Technician in Somerville, MA at Volt

Date Posted: 3/15/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Duration:
    24 weeks
  • Date Posted:
    3/15/2019
  • Job ID:
    167967
  • Pay Rate
    $0.0 - $32.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt Workforce Solutions is looking for a Data Center Operations Technician for our client, a leading provider of data security solutions. After reading the job info below, if interested, submit an updated resume (in Word format).

 Job Title: Data Center Operations Technician

Location: Somerville, MA

Job Description

The chosen candidate will be responsible for technology installation, onsite troubleshooting, and assisting key decision makers both within central ops, engineering, project management, and customer service teams in support of customer requirements.

KEY RESPONSIBILITIES

  • Assist with technology installation, which includes setting up cabinets, racking equipment, and cabling devices.
  • Assist with building Windows-based operating systems and device configurations.
  • Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support.
  • Provide on-site customer service to clients while working within the data center.
  • Provide on-site vendor support for maintenance, break/fix, and/or upgrades.
  • Understand and follow defined standard operating procedures.
  • Understand the data center’s infrastructure components and supporting tool set.
  • Respond to and update tickets in accordance with department procedures.
  • Perform written and verbal turnover of open issues/upcoming maintenance at the end of each shift.
  • Receive and ship inventory as required.
  • Ensure that the facility inventory is updated and accurate on a regular basis, based upon moves, adds, and changes.
  • Perform data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment.
  • When appropriate, escalate issues quickly and efficiently in order to solve problems within the company's Service Level Agreement requirements.
  • Issue problem, change, and request tickets when necessary for both infrastructure and customer environments.
  • Understand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures.
  • Ensure data center is clean and in tour-ready condition.
  • Must work some holidays and have the flexibility to work extra shifts as required by management.
  • Perform daily tape rotations, loading scratch tapes, processing offsite paperwork & updating procedures when necessary.

PROFESSIONAL EXPERIENCE / QUALIFICATIONS

  • Understanding of Windows-based operating systems.
  • Understanding of Unix/Linux-based operating systems a plus.
  • Proficient with Microsoft Office-based applications (Word, Excel, Visio, PowerPoint).
  • Experience with physical configuration and maintenance/troubleshooting of Enterprise level hardware.
  • Preferred experience in Layer 1 telephony trouble shooting to include telephony troubleshooting equipment.
  • Must possess strong customer service attitude and interpersonal skills.
  • Must possess excellent written and verbal communication skills.
  • Proven ability to execute multiple tasks efficiently and effectively.
  • Proven ability to work effectively in a team environment.
  • Demonstrated ability to produce quality work on a consistent basis.
  • Demonstrated flexibility and organization.
  • Must be a self-starter and be able to manage assigned tasks with limited management input.
  • Must be able to lift 40 lbs.
  • Must have physical ability to maneuver in narrow aisles to install/troubleshoot equipment, ability to climb a ladder and crawl under raised floor to install/troubleshoot cabling.
  • Previous data center experience a plus.
  • Additional experience in the following areas a plus: Help Desk, Network Administration/Systems Administration, Technical Account Management.

EDUCATION
Bachelor’s Degree in Computer Science or related field strongly preferred. Commensurate work experience plus a High School Diploma or GED may be considered in place of education.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate is $32/hr