Opticians in Folsom, CA at Volt

Job Description

Our Client, a National Leader in Vision and Eye Care Benefits, is looking for Opticians at their Rancho Cordova headquarters. 

Essential Functions

Primarily respond to routine and complex e-mail and web chat inquiries from members and clients; responding to inquiries will require in-depth knowledge in the following areas: utilizing the plan, issuing authorizations, processing verification of eligibility, identifying and resolving payment errors and accurate completion of necessary documentation and forms processing

Effectively educate and influence members and prospective members on the value and benefit offered through its products, services and extensive network of doctors

Identify and analyze trends and communicate to appropriate business partners, suggest necessary corrections, changes or solutions; appropriately elevate situations that could have company-wide impacts

Job Specifications

One to two years of customer service experience handling complex issues in an Optometrists office or similar

Excellent written and verbal communication skills

Must be able to articulate information effectively via telephone, email and webchat as well as, clearly document customer situations and prepare letters to confirm agreements made verbally or in writing

Proficient with Microsoft Word and Outlook

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally

Must have optical experience and knowledgeable in the dispensing of eyeglasses.

ABO Certified preferred, but not required

Ability to spend 80% of day on telephone making outbound calls for customer information.

Volt is an Equal Opportunity Employer