Order Entry Specialist in Petaluma, CA at Volt

Date Posted: 3/8/2018

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Petaluma, CA
  • Duration:
  • Date Posted:
  • Job ID:
  • Pay Rate
    $16.0 - $20.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

The Order Entry Specialist reports to the Customer Service Manager but works closely with and takes direction from the Order Entry Lead on a daily basis. The position is primarily responsible for the timely and accurate entry of all Purchase Orders submitted for processing.

Education/Experience Requirements: 

  • Associates degree or 2-3 years of experience in Customer Service or related field.
  • Proficiency in MS Word and Excel, with working knowledge of ERP systems.

Skills Needed:   

  • Excellent data entry skills with ability to process large amounts of information both efficiently and accurately including:
  • Average order entry rate of 50 orders per day.
  • Error rate less than 5%.
  • Continuously develop and expand knowledge of company systems and procedures.
  • Ability to comprehend and retain large amounts of information.
  • Develop understanding of company standard work practices, sales territory assignments, product availability and Special Pricing Agreements. 
  • Ability to maintain a broad view of the organization and department as well as strike a balance between written processes and common sense practices as situations arise.
  • Self-confident with ability to assess situations and make sound decisions and/or solve problems autonomously.
  • Strong organizational skills with ability to handle multiple priorities efficiently and effectively.
  • Good interpersonal skills and ability to deal with individuals at all levels, both inside and outside of the organization.
  • Good verbal and written communication skills.
  • Strong sense of urgency and commitment to continuous quality improvement.
  • Strong work ethic.

Essential Job Functions:

  • Timely and accurate entry of Purchase Orders received via email or fax.
  • Accurate verification of Special Pricing Agreements, SPIFFs and sales codes for orders.
  • Work closely with Finance for timely resolution on orders when accounts are on credit hold or are not set up in Syteline ERP system.
  • Assign ship dates for standard lead time orders, and/or work with Planning to assign ship dates for expedites and other special requests and provide order verification to customers on a timely basis.
  • Work with Engineering on orders in which standard part numbers require setup and follow up for quick resolution and order verification back to customer.
  • Route discrepant orders that require communication with sales or customer for resolution and finalization to Customer Service team.
  • Route orders for custom product to Customer Service Specialist, Customs for finalization.
  • Quality Control (QC) orders entered for accuracy as they are processed and before order verification is provided to customer.
  • Participate in process and product training as required.
  • Other duties as assigned.

Physical Requirements: Must be able to work at a computer terminal for long periods of time. Coordinating among departments and within the department requires ability to move from workstation periodically. May be required to lift up to 20 pounds on occasion.

Duties are not limited to the above job description.  You may be asked to perform other duties from time to time as the needs of the department or company dictate.

Volt is an equal opportunity employer!