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Order/Sales Support Specialist in Rohnert Park, CA at Volt

Date Posted: 4/11/2019

Job Snapshot

  • Employee Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $20.0 - $25.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions has an opening for an Order/Sales Support Specialist for our client in Rohnert Park. 

Summary of Duties: 

  • Achieves and maintains rapport with customers, and Sales channels by providing the best possible service
  • Processes sales order, change orders, formal quotes, RMAs, as well as expedite requests on behalf of customers
  • Provides appropriate and timely feedback to customers in case of unexpected delays or change in delivery timing
  • Assists the Finance department in maintaining customer accounts and supplying information for initial and subsequent credit checks
  • Documents all customer correspondence in appropriate database
  • Answers intermediate level technical and price/delivery inquiries for customers, Sales Reps and Distributors
  • Offers administrative and commercial guidance to the Sales Team
  • Reviews order activities of assigned accounts for completeness and accuracy coordinates modifications with necessary individuals
  • Proactively reviews customer activities (orders/demand) to ensure a consistent supply of company products
  • Prepares and provides reports of account activity to Sales Team, as requested
  • Must have a thorough understanding of all assigned accounts to prepare monthly forecasting spreadsheets
  • Other duties as assigned


  • High school diploma or GED equivalent; AA degree preferred
  • 3-5 years experience performing Customer Service
  • Excellent written and verbal communication skills
  • Ability to work independently and also interface with all co-workers across departments
  • Well organized, pays attention to detail, and able to work with complex information
  • Excellent analysis, problem-solving, multi-tasking skills and follow through
  • Versatility, flexibility, and willingness to work within constantly changing priorities
  • Working knowledge of Microsoft Office Products

Contact us today to apply!

Volt Workforce Solutions is an equal opportunity employer.