Order Support Specialist in Austin, TX at Volt

Date Posted: 7/1/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Austin, TX
  • Job Type:
  • Duration:
    36 weeks
  • Date Posted:
    7/1/2019
  • Job ID:
    185521
  • Pay Rate
    $0.0 - $16.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    512-338-4444

Job Description

Order Support Specialists Needed in North Austin!

Job Summary

The Order Support Specialist has a wide range of responsibilities focused on fulfilling customer expectations and/or notifying them of changes, alerting superiors to any slowdowns in delivering customer service, and improving the overall customer service experience.

Key Qualifications

  • Normally requires 1 year of experience in the Online Store support environment with a strong working knowledge of business processes, policies, and procedures

  • A passion for customer service

  • Resourcefulness and flexibility

  • Strong organizational skills required

  • Excellent written and verbal communication skills

  • Advanced judgment and problem solving skills

  • Extreme attention to detail

  • Ability to work quickly and efficiently under deadline pressure

  • Outstanding follow through and organizational ability

  • In-depth knowledge of Online Store policies and procedures

Description

The Order Support Representative works under aggressive time commitments to handle complex support issues and ensure first call resolution and customer satisfaction for Apple's demanding customers. The Order Support Specialist ensures that customer issues escalated to work lists are responded to within one working day, develops creative solutions to complex customer problems, identifies and escalates emerging customer issues and submits feedback on the customer-handling process. The Order Support Specialist also identifies opportunities for operational improvements and suggests service improvement strategies/tactics.

The role may also include processing incoming requests from customers for changes in shipment disbursement: package reroutes, address corrects, hold for pickup or return to sender.

Education

BA/BS preferred, or equivalent experience

If this looks like the job for you, APPLY NOW and contact us at 512-592-3378 to follow up on your application. We look forward to speaking with you!

Volt is an Equal Opportunity Employer.