Part-Time Customer Service Advocate in Saint Paul, MN at Volt

Date Posted: 8/7/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    8/7/2018
  • Job ID:
    130695
  • Pay Rate
    $16.0 - $17.45/Hour
  • Contact Name
    Volt Branch
  • Phone
    651/633-0013

Job Description

 Call Center Customer Service Representatives (PART TIME) - St. Paul

Volt Workforce Solutions has partnered with a well-known financial institution in Downtown St. Paul who is looking to add Financial Customer Service Representatives to their team!

If you are looking for a company that you can build a career with, fosters continuous learning, and delivers exceptional Customer Service… read below!

Job expectations include but not limited to:

  • Answer incoming phone calls from policyholders, Field Agents, Distribution Partners and Third Parties requesting information on Individual Life insurance products, policies and procedures.
  • Provide clients with information on pending administrative and contractual policy change requests.
  • Provide callers with current policy information, values and quotes.
  • Facilitate policy premium payments, loan transactions and allocation changes.
  • Facilitate administrative requests (address changes, beneficiary changes, ownership changes, etc.)
  • Assist callers with our website, including navigation, transaction processing and troubleshooting.
  • Update file and system records.
  • Commit to continuous self-improvement to train and take on additional tasks and responsibilities as time and call volumes permit to prepare for future Contact Center opportunities as they are available.

Hours: Mon-Fri 10:00am-3:00pm

Pay Rate: $16-$17.45/hour

Requirements:

  • Excellent verbal communication skills presenting a friendly and professional phone manner at all times.
  • Ability to manage high call volumes on a daily basis. (approximately 50-75 calls per day)
  • A genuine commitment to providing a positive customer experience.
  • Effective written communication skills, providing grammatically correct and concise correspondence.
  • Self-initiative in using available resources for researching and responding to customer questions, demonstrating strong problem-solving skills and attention to detail.
  • Ability to learn and articulate Individual Life products and procedures.
  • Ability to work quickly and accurately under pressure.
  • Ability to work well independently and as a team member.
  • Ability to multi task and effectively maneuver between multiple computer user interfaces on each call.
  • Be a contributing member of a team partnering with co-workers across the department to provide better service to our customers, offering recommendations for improving how we do business.
  • Ability to work overtime upon request.

 Questions about the Job? Chat with a Recruiter Now!! https://flashrecruit.com/user/HannahVernon

How to Apply: Send your resume to hvernon@volt.com

Volt is an equal opportunity employer