Partner Services Representative in Austin, TX at Volt

Date Posted: 10/24/2018

Job Snapshot

  • Employee Type:
  • Location:
    Austin, TX
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $15.5 - $16.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is supporting a client that is the largest and fastest growing provider of re-loadable prepaid debit cards and prepaid debit card services in the U.S. The company's debit cards enable virtually anyone to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history.

The Partner Services Representative is primarily responsible for responding to all inbound requests coming from client accounts through the client services call center. The Partner Service Representative will act as a liaison to create and maintain a positive relationship with clients, ensuring the success of the relationship. 

This position requires a flexible work schedule, with the ability to work some nights and weekends. 

• Responsible for answering partner billing and transaction questions, marketing and promoting debit card services, and partner orientation 
• Serve as "debit card industry expert" in support of partner sales efforts 
• Develop a client portfolio including relevant users, technical documentation to support sales efforts, and client use of the product 
• Manage existing partner base, working with sales staff 
• Liaison with internal business development, operations team, marketing, and customer service to ensure partner satisfaction 
• Identify market opportunities for enhancements to existing products and development of new products 
• Excellent oral, written and interpersonal communication skills 
• Extremely professional, personable and outstanding at communicating in a positive and effective manner 
• Must be a champion of superior Customer Service 
• Working knowledge of computer operation, including proficiency in MS Access, Word, and Excel 
• Ability to demonstrate strong organizational skills 
• Ability to prioritize workload and work efficiently with minimal supervision 
• Outbound sales experience preferred 
• Complete knowledge of all Call Center policies preferred 
• Bilingual (Spanish) preferred 

This position requires background, credit and drug test!