Parts Coordinator in Woodstock at Volt

Date Posted: 3/13/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $19.0 - $19.0/Hour
  • Contact Name
    Volt Branch

Job Description

We are looking to hire a Parts Coordinator for our Client in Woodstock, ON for approximately a 1 year contract with the possibility of extension.

The selected Candidate must have a valid visa to travel between US and Canada, and have an eligibility status to work in Canada without employment sponsorship.

Employer: Volt Workforce Solutions Canada

Role Name: Parts Coordinator

Contract Duration: 12/04/2017 to 12/03/2018 (1 year)

Location: Woodstock, ON N4V0C5

Rate: upto $19/hr + 4% vacation pay + benefits available

Number of Openings: 1

Work Hours: Monday to Friday from 8:00am to 4:30pm or 8:30am to 5:00pm EST with a half hour lunch. Saturdays: Some Saturday shifts may be required. On call requirement - When covering for the Unit Supervisor, this position may be required to provide after-hours support of the business.

Travel: the selected individual may from time-to-time have to travel to the office in Grimsby, Ontario and to the head office in Rock Valley, Iowa.Both travel requirements would be for training purposes.

Role:  This position will focus on the following areas; Customer Will Call Management, Inventory Control, Primary contact for head office (parts checks, customer issues etc.), primary contact for logistics partner and other office responsibilities as required. 

Role Description:

  • Provides assistance and responds to channel partner requests in connection with technical parts issues regarding products.
  • Ensures adequate stock is available for newly introduced equipment.
  • Coordinates the activities in Customer Care to ensure complete customer satisfaction.


  • Provides dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts.
  • Assists the inventory control area by reviewing stock levels with special emphasis on newly introduced equipment.
  • Coordinates the resolution of parts problems between parts distribution centers, factories, vendors and dealers regarding parts identification, mixed stock, defective stock or unshipped orders.
  • Responds to dealer requests to expedite critical machine down orders through various contacts to assure customers of the most timely delivery of parts.
  • Coordinates the activities in the Customer Care area to ensure complete customer satisfaction.
  • Processes Machine Down Back Order reports, working with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and provide customers with the earliest possible availability.
  • Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers.
  • Writes and prepares product bulletins for publication.