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Parts Coordinator in Woodstock at Volt

Date Posted: 12/3/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Woodstock
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    12/3/2018
  • Job ID:
    151560
  • Pay Rate
    $19.05 - $19.05/Hour
  • Contact Name
    Volt Branch

Job Description

We are looking to hire a Parts Coordinator for our Client in the Agricultural/Forestry equipment industry in Woodstock, ON for approximately a 12 months' assignment with the possibility of extension through our Company Volt Workforce Solutions Canada.

  • Client: in the Agricultural/Forestry equipment industry
  • Employer: Volt Workforce Solutions Canada
  • Role Name: Parts Coordinator
  • Contract Duration:  12 months with the possibility of extension
  • Location:  Woodstock, ON N4V0C5
  • Rate: $19.05/hr + 4% vacation pay

Number of Openings: 1

Work Hours: Monday to Friday from 8:00am to 4:30pm or 8:30am to 5:00pm with a half hour lunch. Saturdays - Some Saturday shifts may be required.

On-call requirement - When covering for the Unit Supervisor, this position may be required to provide after-hours support of the business.

Role:  This position will focus on the following areas; Customer Will Call Management, Inventory Control, Primary contact for head office (parts checks, customer issues etc.), primary contact for logistics partner and other office responsibilities as required.

Travel - the selected individual may from time-to-time have to travel to Grimsby, Ontario and to the A&I Products head office in Rock Valley, Iowa, USA. Both travel requirements would be for training purposes.

Role Description:

  • Provides assistance and responds to channel partner requests in connection with technical parts issues regarding products.
  • Ensures adequate stock is available for newly introduced equipment.
  • Coordinates the activities in Customer Care to ensure complete customer satisfaction.

Duties:

  • Provides dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts.
  • Assists the inventory control area by reviewing stock levels with special emphasis on newly introduced equipment.
  • Coordinates the resolution of parts problems between parts distribution centers, factories, vendors and dealers regarding parts identification, mixed stock, defective stock or unshipped orders.
  • Responds to dealer requests to expedite critical machine down orders through various contacts to assure customers of the most timely delivery of parts.
  • Coordinates the activities in the Customer Care area to ensure complete customer satisfaction.
  • Processes Machine Down Back Order reports, working with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and provide customers with the earliest possible availability.
  • Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers.
  • Writes and prepares product bulletins for publication. 

Volt is an Equal Opportunity Employer

Volt Workforce Solutions Canada is committed to meeting the needs of applicants and employees with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility in support of the Accessibility for Ontarians with Disabilities Act. Please let us know if you need an accommodation during any part of the application and selection process.