Parts Distribution Coordinator in Milan, IL at Volt

Date Posted: 4/17/2018

Job Snapshot

  • Employee Type:
  • Location:
    Milan, IL
  • Duration:
    100 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

We are looking to hire a Parts Coordinator for our Client in Woodstock, ON for approximately a 1 year contract with the possibility of extension.

Role:  This position will focus on the following areas; Customer Will Call Management, Inventory Control, Primary contact for head office (parts checks, customer issues etc.), primary contact for logistics partner and other office responsibilities as required. 

Role Description:

  • Provides assistance and responds to channel partner requests in connection with technical parts issues regarding products.
  • Ensures adequate stock is available for newly introduced equipment.
  • Coordinates the activities in Customer Care to ensure complete customer satisfaction.


  • Provides dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts.
  • Assists the inventory control area by reviewing stock levels with special emphasis on newly introduced equipment.
  • Coordinates the resolution of parts problems between parts distribution centers, factories, vendors and dealers regarding parts identification, mixed stock, defective stock or unshipped orders.
  • Responds to dealer requests to expedite critical machine down orders through various contacts to assure customers of the most timely delivery of parts.
  • Coordinates the activities in the Customer Care area to ensure complete customer satisfaction.
  • Processes Machine Down Back Order reports, working with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and provide customers with the earliest possible availability.
  • Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers.
  • Writes and prepares product bulletins for publication. 

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon. Please note:  If you do not meet all the qualifications of the position listed here, please be sure to go to to see the other positions we have available that you may qualify.