Parts Distribution Coordinator in Milan, IL at Volt

Date Posted: 4/17/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Milan, IL
  • Duration:
    100 weeks
  • Date Posted:
    4/17/2018
  • Job ID:
    83193
  • Contact Name
    Volt Branch
  • Phone
    563/359-4822

Job Description

We are looking to hire a Parts Coordinator for our Client in Woodstock, ON for approximately a 1 year contract with the possibility of extension.

Role:  This position will focus on the following areas; Customer Will Call Management, Inventory Control, Primary contact for head office (parts checks, customer issues etc.), primary contact for logistics partner and other office responsibilities as required. 

Role Description:

  • Provides assistance and responds to channel partner requests in connection with technical parts issues regarding products.
  • Ensures adequate stock is available for newly introduced equipment.
  • Coordinates the activities in Customer Care to ensure complete customer satisfaction.

Duties:

  • Provides dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts.
  • Assists the inventory control area by reviewing stock levels with special emphasis on newly introduced equipment.
  • Coordinates the resolution of parts problems between parts distribution centers, factories, vendors and dealers regarding parts identification, mixed stock, defective stock or unshipped orders.
  • Responds to dealer requests to expedite critical machine down orders through various contacts to assure customers of the most timely delivery of parts.
  • Coordinates the activities in the Customer Care area to ensure complete customer satisfaction.
  • Processes Machine Down Back Order reports, working with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and provide customers with the earliest possible availability.
  • Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers.
  • Writes and prepares product bulletins for publication. 

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon. Please note:  If you do not meet all the qualifications of the position listed here, please be sure to go to jobs.volt.com to see the other positions we have available that you may qualify.