Parts Distribution Coordinator in Milan, IL at Volt

Date Posted: 5/15/2018

Job Snapshot

Job Description

This opportunity is for an Export Auditor on site at our client. As an employee of Volt, you will provide and assist dealers, factories and marketing units with information concerning service parts and their applications regarding product availability, unshipped orders, parts identification, defective or mixed stock, and pricing or system problems.
 
Duties:

  • Respond to dealer requests to expedite critical machine down orders through various contacts to assure customers of the timeliest delivery of parts.
  • Provide dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts.
  • Coordinate the resolution of parts problems between parts distribution centers, factories, vendors and dealers regarding parts identification, mixed stock, defective stock or unshipped orders.
  • Process Machine Down Back Order reports, work with factories, depots, buyers and/or suppliers to proactively assign promise ship dates and provide customers with the earliest possible availability.
  • Log phone calls into a Case Management System via Dealer Technical Assistance Center (DTAC) for Parts.
  • Train and assist dealer personnel with electronic ordering and information systems to maintain a high level of support to customers.
  • Investigate system error messages on dealer orders and contacts dealers as necessary to cancel or prepare orders for re-entry into the system.
  • Provide Flash Plus after-hours service to include weekends and holidays to provide customers with 24-hour parts service 7 days per week.

Volt has been serving some of the nation's strongest companies for over 60 years. As a Volt employee, you can expect the highest level of on-site support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with its employees. Volt is an Equal Opportunity Employer.