Patient Care Specialist in Tempe, AZ at Volt

Date Posted: 9/4/2020

Job Snapshot

  • Employee Type:
  • Location:
    Tempe, AZ
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Patient Care Specialist - Call Center Representative

We are looking for the best of the best!

Great Pay: $16.50/ hour!!

Volt is in search of Patient Care Specialist Representatives for a rapidly growing Virtual Pharmacy Call Center located in Tempe!! This is currently a remote role and equipment will be provided to you. 

We are looking for upbeat high energy individuals for full time positions with great and flexible schedules! You will be handling inbound calls assisting customers with various issues including, but not limited to: medication refill requests, answering prescription questions, shipment status, billing issues, and updating customer information.  No selling!  No outbound calls!  No marketing! 

Essential Functions and Responsibilities:

  • Convey a positive image of the company by promptly responding to customer phone inquiries and determining the appropriate actions to resolve issues, gather and provide information, and offer assistance.
  • Deliver service that meets or exceeds department performance standards for Average Hold Time, Abandonment Rate, Talk Time, Quality, Adherence, and One-touch Resolution.
  • Answer phones and respond to patient questions and requests that do not require a pharmacist. Assist customers by answering simple questions, locating information required to answer questions, setting up orders, creating required task and/or incidents and referring them to the pharmacist for clinical information.
  • Follow up with callers as appropriate to ensure customer satisfaction and timely response to requests. Diffuse irate or emotionally upset customers by appropriately listening to issues, calming the customer, and providing positive solutions to resolve concerns.
  • Identify opportunities and make recommendations to department leadership for improvement of workflow processes, operating systems, training programs, reference materials, and quality initiatives that enhance the customer experience.
  • 70-80 calls per day
  • 4.5 minute Average Handle Time

Volt Workforce Solutions is an Equal Opportunity Employer