Patient Contact Center Representative in Irving, TX at Volt

Date Posted: 6/9/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Irving, TX
  • Duration:
    8 weeks
  • Date Posted:
    6/9/2020
  • Job ID:
    232787
  • Pay Rate
    $16.38/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt Workforce Solutions is looking for a Patient Contact Center Representative for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).
After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.
Job Title: Patient Contact Center Representative
Reference ID: 232787
Location: Irving, TX
Position Summary:
This position is a Key Position within the team who is responsible for answering the phones, providing communication to health care providers, patients and other internal customers. They are responsible for coordinating and scheduling patient initial and refill shipments.
Responsibilities:
• Answers incoming phone calls and provides necessary information
• Contacting patients and gathering essential information for coordination of shipment of prescription
• Responsible for accurately and completely scheduling medication deliveries
• Maintains patient records accurately and completely
• Follows all applicable government regulations including HIPPA and compliance regulations
• Process prescription refills to include: refill confirmation when appropriate, review pending refills with the supervising pharmacist, generate refill documentation and process third party claims adjudication
• Accurately process all orders in a timely manner
• Gather, organize, document, and report clinical data for review and action by the patient care team (pharmacist, nurse, prescriber, as applicable) to include: lab data as applicable, results of patient contact documented on the custom assessment and hospitalizations
• Complete all necessary paperwork, forms, and records according to policy
• Assist in the prioritization and the progress of patient paperwork through the patient care pathway
Qualifications:
• High School Diploma required
• 1-3 years of experience in a Customer Service Center
As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!
To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com
Volt is an Equal Opportunity Employer.