Paycard Agent in Austin, TX at Volt

Date Posted: 7/10/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Austin, TX
  • Job Type:
    Call Centers
  • Duration:
    24 weeks
  • Date Posted:
    7/10/2018
  • Job ID:
    125568
  • Pay Rate
    $14.5 - $15.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    512/338-4444

Job Description

Volt Workforce Solutions is supporting a client that is the largest and fastest growing provider of reloadable prepaid debit cards and prepaid debit card services in the U.S. The company's debit cards enable virtually anyone to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history.

The ideal Customer Service Rep - Tier I will have experience handling inbound call inquiries, with proven problem resolution skills, and a strong commitment to excellence and customer satisfaction. You must be flexible to work between the hours of 6 am to 12 am, Monday- Sunday

Responsibilities:

  • Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism
  • Offers alternative solutions where appropriate with the objective of retaining customers’ business
  • Identifies and escalates emerging product or customer dissatisfaction issues

Skills/Education/Experience:

  • 6 Months call center experience is required 
  • Sound solving skills and ability to solve customer issues in an efficient and courteous manner
  • Proficiency with Word and Excel, as well as experience with data entry
  • Ability to navigate the Internet and web based programs
  • Ability to communicate clearly and effectively with all levels within an organization
  • Strong work ethic and demonstrates excellent record of attendance and punctuality
  • As provided in our client's background check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws  

Volt is an equal opportunity employer.