Payment Specialist in Austin, TX at Volt

Date Posted: 11/6/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Austin, TX
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    11/6/2019
  • Job ID:
    205019
  • Pay Rate
    $16.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    512/338-4444

Job Description



Volt Workforce Solutions is hiring a team of Payment Specialists for our client in North Austin, a leader in mobile and desktop computing in North Austin.

This team will contribute to the customer experience by preventing and minimizing customer order payment errors and working to resolve any payment processing issues in a timely manner. 

Key Qualifications:

  • Professional and customer focused
  • Excellent written and verbal communication skills
  • Critical thinking and problem solving skills
  • Confident decision making using sound judgment
  • Detail oriented
  • Ability to solve payment issues efficiently that improve customer satisfaction and drive scalability
  • Proficiency with Excel
  • Must be able to work a 40-hour schedule from 7:00 am to 10:00 pm within a 7-day work week, including holidays, with additional flexibility during high volume periods
  • Candidates selected must meet all pre-screening eligibility requirements

Description

The ideal candidate will have creative thinking, problem solving, and relationship-building skills. Candidate will gain an understanding of key operation processes, including, but not limited to, cash orders, SAP credit card authorizations and billing, and logistic processes. 

Responsibilities: 

  • Reviews, analyzes and resolves simple to complex payment processing issues 
  • Serves as a point of contact between customers, credit card-issuing banks, client finance and customer service, where necessary 
  • Analyzes, identifies, and communicates system issues from exception reporting 
  • Partners with multiple internal departments and external banking institutions to resolve issues 
  • Researches and resolves payment authorization and settlement issues 
  • Represents our tech savvy client with customers and partner organizations 
  • Identifies innovative ideas to improve the customer journey and increase efficiency 
  • Achieves or exceeds performance and productivity goals 

Education

High School graduate/GED required. BA/BS preferred but not required

If this looks like the job for you, APPLY NOW and call 512-338-4444 to follow up on your application. , send your resume to RDCOrder@Volt.com. We are conducting phone screenings and scheduling interviews immediately!

Volt Workforce Solutions is an Equal Opportunity Employer. 

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