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Print Support Specialist I.MS Ops in Chicago, IL at Volt

Date Posted: 6/12/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Chicago, IL
  • Duration:
    8 weeks
  • Date Posted:
    6/12/2019
  • Job ID:
    182723
  • Pay Rate
    $16.2 - $21.49/Hour
  • Contact Name
    Volt Branch

Job Description

Volt is looking for a Print Support Specialist in Chicago.

Qualifications:

  • High School Diploma (or equivalent) with additional education preferred –
  • IT Help Desk Support experience (application & hardware support) –
  • Technical Training & Certifications: HP Certifications eye/hand coordination 

Responsibilities: 

  • Responsible for the daily support of site specific network and workstation printers.
  • Responds to customer requests for technical support and training with the focus being on customer service.
  • Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.
  • Daily support of network and workstation printers –
  • Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
  • Escalates problems to a technician as necessary –
  • Keeps the customer up to date on the progress of problem resolution –
  • Provides end users with detailed remote access knowledge and documents complete trouble shooting information –
  • Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager –
  • Responsible for on-site hardware & consumables inventory –
  • Responsible for printer procurement as required by the customer –
  • Responsible for printer hot swap inventory –
  • Documents and reports all fleet meter reads –
  • Maintains printer fleet tools/databases 

Volt is an equal opportunity employer