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Print Support Specialist I.MS Ops in Boston, MA at Volt

Date Posted: 3/15/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Boston, MA
  • Duration:
    8 weeks
  • Date Posted:
    3/15/2019
  • Job ID:
    163311
  • Pay Rate
    $16.92 - $22.45/Hour
  • Contact Name
    Volt Branch
  • Phone
    714-921-5424

Job Description

Volt Workforce Solutions is looking for a Print Support Specialist in the Boston MA area. After reading the job info below, if interested, please apply with an updated resume (in Word format).

Qualifications:
 

  • *****Candidate should be able to work Flexible Schedule – 9:30-630 / 1030-730*****
  • Print production experience in a Legal environment is a must.
  • High School Diploma (or equivalent) with additional education preferred –
  • IT Help Desk Support experience (application & hardware support) –
  • Technical Training & Certifications: HP Certifications –
  • Excellent customer service skills –
  • Good project management skills and ability to prioritize tasks –
  • Strong technical knowledge of network and site-specific printers, and company products


Responsibilities:
 

  • Responsible for the daily support of site specific network and workstation printers.
  • Responds to customer requests for technical support and training with the focus being on customer service.
  • Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and RICOH are achieved.
  • In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.
  • Daily support of network and workstation printers

Volt is an Equal Opportunity Employer