Print Support Specialist I in Fletcher, NC at Volt

Date Posted: 6/25/2019

Job Snapshot

Job Description

Volt is looking for a Print support specialist in Fletcher NC.

Qualifications:

  • Need someone with copy, print and scan experience.
  • Preferably someone with previous Print Shop Exp. –
  • High School Diploma (or equivalent) with additional education preferred –
  • IT Help Desk Support experience (application & hardware support) -

Responsibilities:

  • Responsible for the daily support of site specific network and workstation printers.
  • Responds to customer requests for technical support and training with the focus being on customer service.
  • Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.
  • Daily support of network and workstation printers –
  • Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
  • Escalates problems to a technician as necessary –
  • Keeps the customer up to date on the progress of problem resolution –
  • Provides end users with detailed remote access knowledge and documents complete trouble shooting information –

Volt is an equal opportunity employer