Print Support Specialist I in Reno, NV at Volt

Date Posted: 4/10/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Reno, NV
  • Duration:
    12 weeks
  • Date Posted:
    4/10/2018
  • Job ID:
    108402
  • Pay Rate
    $14.13 - $18.75/Hour
  • Contact Name
    Volt Branch

Job Description

Qualifications:

•High School Diploma (or equivalent) with additional education preferred. •IT Help Desk Support experience (application & hardware support). •Technical Training & Certifications: HP Certifications. •Excellent customer service skills. •Good project management skills and ability to prioritize tasks. •Strong technical knowledge of network and site-specific printers, and company products.

POSITION PROFILE:

  • Responsible for the daily support of site specific network and workstation printers.
  • Responds to customer requests for technical support and training with the focus being on customer service.
  • Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.
  • Works to ensure that the service level agreements between the customer and RICOH are achieved.
  • In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.

JOB DUTIES AND RESPONSIBILITIES:

  • Daily support of network and workstation printers.  
  • Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
  • Escalates problems to a technician as necessary.
    • Keeps the customer up to date on the progress of problem resolution.
    • Provides end users with detailed remote access knowledge and documents complete trouble shooting information.
    • Provides regular account updates, to include information on fleet status and performaance, to the Printer Fleet Manager or Integrated Account Manager.
    • Responsible for on-site hardware & consumables inventory.
    • Responsible for printer procurement as required by the customer.
    • Responsible for printer hot swap inventory.
    • Documents and reports all fleet meter reads.
  • Maintains printer fleet tools/databases.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.