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Product Quality Support Analyst in Los Angeles, CA at Volt

Date Posted: 1/11/2019

Job Snapshot

Job Description

Product Quality Support Analyst Needed!

We are looking for Support Analysts with experience in medical product customer service!

BS required, preferably in a STEM field (chemistry, biomedicine, chemical engineering, etc. are highly preferred).

You will analyze and resolve customers technical and clinical questions regarding medical device products. You will correspond with customers regarding the results of inquiries and analysis of products.  You will use discretion in escalating unusual product performance issues, collaborate with engineering and resolve customer complaints.

You will participate in product improvement teams, field failure analysis and other analytical teams responsible for the improvement of products and regulatory issues.

This position requires a very high degree of technical competence and communicative ability to receive, evaluate, investigate and respond to customers' questions and complaints as follows;

Interfaces with all levels of health care professionals (doctors, nurses, biomedical technicians, purchasing agents, materials managers and risk managers). You will then document, investigate, and correct field-related problems. Communicate customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R & D engineers, business unit managers, and other personnel to communicate the findings.

WHAT DO YOU NEED TO DO THE JOB?

  • Knowledge of Medical Terminology.
  • 5 to 7 years of customer support experience preferred.
  • Strong PC/Data Entry Skills required.
  • A high degree of interpersonal relations skills.
  • Strong verbal and written communication skills.
  • PROBLEM SOLVING: Must be able to work under pressure and stress common to office environments.
  • Must be able to maintain a high degree of accuracy and analytical thinking.
  • Must be able to deal effectively with problems and customers on the telephone.