Product Support Analyst in Austin, TX at Volt

Date Posted: 1/27/2020

Job Snapshot

Job Description

Product Support Analyst

Volt has partnered with a leading provider of mobile software and digital services to identify an outstanding client support professional for a Product Support Analyst position. In this hands-on position, the Product Support Analyst will work with a wide variety of nonprofit organizations by providing participant/client support, quality assurance testing of applications for client launch, reporting support, and some product operations and management, to ensure solution success.

Position Responsibilities:

  • Maintain high client satisfaction with primary focus on providing the best client care
  • Interact with clients, Client Coordinators, and other internal subject matter experts to help troubleshoot and resolve product problems or issues
  • Diagnose and resolve client questions or problems over email in the areas of product functionality and bugs/enhancements
  • Track and document inbound support requests and ensure proper notation of client problems or issues
  • Assist Client Coordinators in the execution and of test cases for client apps
  • Draft documentation for product usage and test case scenarios
  • Answer participant/client questions and debug issues reported by our users using our online support tools
  • Other duties as needed


  • BA/BS or equivalent work experience required
  • Strong attention to detail
  • Strong organizational skills
  • Strong work ethic with the ability to multi-task while working in a fast-paced environment
  • Support company values and meet team norms for internal and external communication
  • A demonstrated understanding of process issues, i.e. scope, time, risk and communication
  • A strong “can do” attitude with the ability to identify solutions, not just problems
  • Excellent communication and client service skills
  • Working knowledge of MS Excel and MS Word
  • Experience working with non-profits a plus

If this looks like a great role for you APPLY NOW and call 512-338-4444 to follow up on your application.

Volt is an equal opportunity employer.