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Product Support Program Coordinator in Mossville, IL at Volt

Date Posted: 1/11/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Mossville, IL
  • Job Type:
  • Duration:
    96 weeks
  • Date Posted:
    1/11/2019
  • Job ID:
    153138
  • Contact Name
    Volt Branch
  • Phone
    515/346-3152

Job Description

Volt provides highly skilled contingent workers to local, national and international clients in all major industries.  Volt has over 60 years of experience and is a leader in the industry.  We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.

Capitalizing on knowledge and innovation, comprehensive resources, and technology, Volt provides top talent to the many thousands of clients across the globe.  Over 60 years of unwavering focus on the issues of workforce management have gained us a reputation of being one of the most knowledgeable and accomplished strategic workforce partners in business for clients and candidates alike.

We have a talented and upbeat staffing team focused on the quality of your career. As a Volt employee, you can expect the highest level of on-site support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.

Volt has an opportunity for you to become part of a prestigious team of professionals. We are seeking a Product Support Program Coordinator to work onsite at our client’s facility in Mossville, IL.  This is a contingent position expected to last 2+ years.  

Must be available to work W2 for Volt, No C2C or 3rd party vendors.

Job Summary:

Support tickets, answer support phone calls, publish documentation, provide project management for various field follow projects, analyze failed components.

Some on-site collaborating with dealers and customers to complete a field follow project. This includes but is not limited to:

  • Fitment and installation of new products
  • Documenting and raising supportability issues
  • Validating product capabilities
  • Working with team to document and resolve issues

Education:

BS or greater in Computer Science, Electrical Engineering, Mining Engineering, or equivalent technical experience.

Field experience preferred

Job Description:

  • Fluent English speaking, reading, and writing.
  • Advanced information technology and application knowledge and support experience
  • Experience in providing first call technical support for enterprise-level applications directly with customers
  • Experience in providing problem management and root cause analysis for complex applications
  • Ability to effectively communicate with technically and non-technically skilled mining customers and dealers to develop partnerships/relationships
  • Process focused with the ability to execute service and incident management processes, and drive process improvements
  • Availability and desire to travel domestically and/or internationally on assignment at dealer locations and mine sites (approximately 25%)

Environmental Conditions:

This position requires open pit and underground mine site support work at times. The selected applicant will be required to complete and pass regulatory open pit and underground mine safety training, and travel to and work for short periods of time in open pit and underground mining environments. Time spent in a mining environment would typically include a single work week with daily work in the mining environment.

Desired Skills / Qualifications:

  • Demonstrates excellent troubleshooting skills
  • Mining industry experience
  • Advanced Business Objects knowledge and experience
  • Advanced Windows Server VM knowledge and experience
  • Experience utilizing Oracle, TCP/IP networking, Microsoft client and server platforms
  • Candidates that are speak, read, and write Spanish, Portuguese, and/or French (desired)

***Candidates must be able to relocate to this location at their own expense. ***

Submit your resume today!

Contact Lorie at lbierwirth@volt.com for immediate consideration.

If you do not meet all the qualifications of the position listed here, please be sure to go to http://jobs.volt.com to see the other positions we have available that you may qualify for.

Volt is an Equal Opportunity Employer