Product Support Rep II in Waterloo, IA at Volt

Date Posted: 2/7/2020

Job Snapshot

Job Description

Job Title: Product Support Rep

Job Duties: Will be a member of the PIP (Product Improvement Program).

  • Provides product or technical support to field teams, channel partners, or customers on advanced problems. May include implementation of reimbursement policies and may include Parts or Marketing recommendations.
  • May coach channel partners in use of problem resolution tool to promote self-sufficiency.
  • Prioritizes problems and researches solutions, authors and enters documentation on complex technical issues and solutions into database, or for bulletin publication.
  • May participate in development and/or execution of field programs for product non-conformance (Product Improvement Programs (PIPs), Field Intro Programs (FIPs)) and/or safety programs.
  • May include translation activities in non-United States locations.
  • In support of established processes, may travel to the field, or visit suppliers; to collect failure data to provide problem definition, to assist in product tests, or to collect market intelligence or competitive comparisons.
  • Develops and delivers training for products, services or initiatives. May also develop technical, promotional or marketing information and assist Marketing by representing Product Support at promotional events for branches or other channel partners.
  • May have specific responsibility for initial stock orders (ISOs) or ASSET (system that automatically orders special tools when a dealer orders a product for the first time).

Specific Requirements

  • Experience with Microsoft suite is very important – especially critical is Excel.
  • Knowledge of SAP is helpful, though not critical.
  • Knowledge of John Deere and it’s products a plus, but not mandatory.

Volt is an Equal Opportunity Employer

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon.