Product Support Representative III in Johnston, IA at Volt

Date Posted: 1/7/2021

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Johnston, IA
  • Job Type:
  • Duration:
    36 weeks
  • Date Posted:
    1/7/2021
  • Job ID:
    261836
  • Contact Name
    Volt Branch
  • Phone
    563/723-3700

Job Description

VOLT is hiring for a Product Support Representative to work onsite with our customer John Deere in Urbandale, IA in a contingent position forecasted for 10+ months.  This position will investigate support tickets generated for dealer/customer issues; utilize a catalog of tools to resolve common issues; collaborate with the appropriate product development teams to resolve more complex issues; and document solutions to more quickly resolve similar issues in the future.

REQUIRED SKILLS:

  • Bachelor’s degree in Agriculture, Business, Engineering related field, IT or similar discipline
  • Working in customer support, product support, or IT environment supporting consumer software applications
  • Strong verbal and written communication skills
  • Strong troubleshooting skills / analytical problem solving
  • Experience with MS Outlook, Word and Excel
  • Experience with a variety of mobile devices (Android & iOS)
  • Willingness to be on-call outside of office hours to support the business (rotational)
  • Infrequent (quarterly) travel within the Midwest may be needed for training or collaboration purposes.

This position is subject to US Export Controls. Must be a US Citizen or lawful permanent resident. 

Volt provides highly skilled contingent workers to local, national and international clients in all major industries.  Volt has over 60 years of experience and is a leader in the industry.  We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.

We have a talented and upbeat staffing team focused on the quality of your career.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.

Volt is an Equal Opportunity Employer