Product Support Representative in Johnston, IA at Volt

Date Posted: 11/6/2020

Job Snapshot

  • Employee Type:
  • Location:
    Johnston, IA
  • Duration:
    44 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt provides highly skilled contingent workers to local, national and international clients in all major industries.  We offer competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

Volt is seeking a Product Support Representative to work onsite at our client’s facility in Urbandale, IA.  This is a contingent position forecasted for one year with the possibility for extension.  Within this role, you will:

  • Investigate support tickets generated for dealer/customer issues
  • Utilize a catalog of tools to resolve common issues
  • Collaborate with the appropriate product development teams to resolve more complex issues
  • Document solutions to more quickly resolve similar issues in the future

Education:  Bachelor's degree in agriculture, business, an engineering related field, IT or a similar discipline

Required Skills:

  • Experience working in customer support, product support, or in an IT environment supporting consumer software applications
  • Experience diagnosing, troubleshooting, and resolving complex issues
  • Experience communicating across functional and divisional teams to identify and leverage solutions for complex issues
  • Strong verbal and written communication skills
  • Strong troubleshooting skills / analytical problem solving
  • Ability to work in a team environment
  • Ability to collaborate with multiple stakeholders and groups
  • Flexibility adapting to new tools and processes
  • Ability to manage deadlines
  • Ability to develop and maintain relationships with company personnel
  • Proficiency with Microsoft Office (Outlook, Word, Excel)
  • Experience using a variety of mobile devices (Android & iOS)
  • Agricultural background preferred, especially Precision Farming experience
  • Willingness to be on-call outside of office hours to support the business (rotational)

*** This position will initially start out remote, due to COVID, but eventually will be located in Urbandale, IA.  Candidates must be able to relocate to this location at their own expense.  ***

Must be available to work on W2 for Volt.  No C2C or 3rd party vendors please.

Volt is an Equal Opportunity Employer.