Product Support Specialist in Seattle, WA at Volt

Job Description

VOLT is seeking candidates for " Product Support Specialist" role for our client in Seattle, WA. This candidate MUST BE local to Seattle, WA.

It is remote position role but could potentially come into office if everything is situated.

This is a contract position of estimated 3 months with possibility of extension. This is a call center environment and the candidate must be comfortable being on the phone and taking phone calls during shift. 

Must Haves

3+ years experience, Call Center environment/Customer Service rep (Highly Preferred)

Tech savvy (will need to troubleshoot and navigate multiple systems)

Able to meet schedule requirements as listed in Notes to Distribution section

Comfortable working in a Call Center environment

Description

Job Brief:

As a member of the Support team, your goal is to provide world-class service to our customers. The Product Support Specialist is a front line position and is expected to take on support cases of moderate complexity and be able to manage your priorities. Fast-paced, inbound call center.

Responsibilities:

Job Duties

• Understand and become conversant in many large software applications
• Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis.
• Teach solutions to customers and document them in our Knowledge Base.
• Communicate clearly and precisely with customers in written and verbal form and maintain accurate and timely records.
• Work with members of other departments/teams to resolve product issues - escalating issues as necessary
• Meet individual and departmental goals (case management, SLA, and C-Sat goals)

Requirements:

Qualifications

• Have the ability to think outside the box to find solutions.
• You are a team player with a focus on promoting a positive and professional atmosphere.
• You like to tinker and love technology.
• Flexible and Addable, able to adjust to change and embrace the unknown.
• The ability to see the biggest picture, as well as work within defined (and sometimes undefined) guidelines

VOLT is an Equal Opportunity Employer