Product Support Specialist in Durham, NC at Volt

Job Description

VOLT is seeking candidates for " Product Support Specialist" role for our client in Durham, NC . This candidate MUST BE local to North Carolina ( specially Durham area)

It is remote position role but could potentially come into office if everything is situated.

This is a contract position of estimated 3 months with possibility of extension / conversion to Full time employee. 

Must Haves

3+ years experience, Call Center environment/Customer Service rep (Highly Preferred)

Tech savvy (will need to troubleshoot and navigate multiple systems)

Able to meet schedule requirements as listed in Notes to Distribution section

Comfortable working in a Call Center environment

Description

Job Brief:

As a member of the Support team, your goal is to provide world-class service to our customers. The Product Support Specialist is a front line position and is expected to take on support cases of moderate complexity and be able to manage your priorities. Fast-paced, inbound call center.

Responsibilities:

Job Duties

• Understand and become conversant in many large software applications
• Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis.
• Teach solutions to customers and document them in our Knowledge Base.
• Communicate clearly and precisely with customers in written and verbal form and maintain accurate and timely records.
• Work with members of other departments/teams to resolve product issues - escalating issues as necessary
• Meet individual and departmental goals (case management, SLA, and C-Sat goals)

Requirements:

Qualifications

• Have the ability to think outside the box to find solutions.
• You are a team player with a focus on promoting a positive and professional atmosphere.
• You like to tinker and love technology.
• Flexible and Addable, able to adjust to change and embrace the unknown.
• The ability to see the biggest picture, as well as work within defined (and sometimes undefined) guidelines

VOLT is an Equal Opportunity Employer