Product Support Specialist in Phoenix, AZ at Volt

Date Posted: 3/27/2020

Job Snapshot

  • Employee Type:
  • Location:
    Phoenix, AZ
  • Job Type:
  • Duration:
    0 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

If you are looking for a new challenge this could be for you!!!  Are you ready to become part of a fast-moving company with many opportunities for advancement?  Working with this team you will be part of a dynamic environment developing solutions to improve customers’ lives.

We are seeking a Product Support Representative in the East Valley/Phoenix area. 

The Product Support Representative will assist customers in requests for product information and troubleshooting of products; resolve customer complaints, concerns and issues; assist with product training and mentoring; assist with Lead Times, pricing, change orders requests, tracking, discrepancies; and perform a variety of duties in a multi-task work environment. The products supported are primarily controlled access doors and access points for both commercial and residential applications.

Essential Functions and Responsibilities:

  • Ensure and provide phone coverage for set business hours. Communicate with customers to answer their inquiries and solve all issues that may arise.
  • Process incoming phone inquiries, emails, chats and voice mails.
  • Create and provide custom wiring diagrams for customers and assist in recommending needed parts for door locking applications.
  • Process information in appropriate computer programs as required. This includes but is not limited to CRC Dash (and related programs), JD Edwards, and Microsoft Office programs.
  • Operate within and help to improve work procedures for Product Support using lean manufacturing principles
  • Document quality issues through provided software and provide evaluation report to customers as needed
  • Strive to develop and maintain a high standard of product knowledge, sharing that knowledge with Sales Reps, Customers, Team members and other Employees.

Volt is an equal opportunity employer