Product Support Specialist in Seattle, WA at Volt

Date Posted: 10/29/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Seattle, WA
  • Job Type:
  • Duration:
    8 weeks
  • Date Posted:
    10/29/2019
  • Job ID:
    204009
  • Contact Name
    Volt Branch
  • Phone
    425-827-7596

Job Description

VOLT is seeking candidates for “Product Support Specialist” role for a Contingent to Hire role with our client in Seattle, WA.  As a member of this Support team, your goal is to provide world-class service to client’s customers. The Product Support Specialist is a front-line position and is expected to take on support cases of moderate complexity and can manage your priorities. Fast-paced, inbound call center.

Responsibilities:

  • Understand and become conversant in many large software applications
  • Understand, interpret, reproduce, and diagnose customer problems. Perform Root Cause Analysis
  • Teach solutions to customers and document them in our Knowledge Base.
  • Communicate clearly and precisely with customers in written and verbal form and maintain accurate and timely records.
  • Work with members of other departments/teams to resolve product issues –escalating issues as necessary
  • Meet individual and departmental goals (case management, SLA, and C-Sat goals)

Requirements:

  • Excellent problem-solving skills and the ability to navigate challenging situations professionally.
  • 3+ years of experience providing direct support to external customers by phone, electronically, and face-to-face.
  • Excellent organizational skills –Ability to prioritize, manage, multi-task, and execute projects cross-functionally.
  • Ability to think outside the box to find solutions.
  • You are a team player with a focus on promoting a positive and professional atmosphere.
  • You like to tinker and love technology.
  • Flexible and Addable, able to adjust to change and embrace the unknown.
  • The ability to see the bigger picture, as well as work within defined (and sometimes undefined) guidelines

VOLT is an Equal Opportunity Employer