Product Surveillance Associate in Mesa, AZ at Volt

Date Posted: 9/10/2018

Job Snapshot

  • Employee Type:
  • Location:
    Mesa, AZ
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Right now, we are seeking a Product Surveillance Associate for a global, growth-stage medical device company where you can make a difference!  Our Client is a first and only energy-based device to receive FDA clearance for a non-invasive pioneering aesthetic and medical applications using therapeutic ultrasound platform technology. 

In this role, you will provide technical support and remote troubleshooting guidance, review associated records; provide technical guidance and contact users and customers to collect information on the treatment, product performance and functionality.

Sound Interesting?  Here are some specifics:

  • Field inquiries received by phone, electronic or verbal correspondence and document reported complaints according to applicable SOP(s).
  • Conduct periodic follow-up to close complaints in a timely manner.
  • Complete investigations, which may include execution or coordination of product returns and subsequent evaluations, review of manufacturing records and ensuring proper approvals are obtained as part of closure. 
  • Support statistical analysis of complaint trends.
  • Recommend and implement operational changes to improve efficiencies in all aspects of complaint handling.
  • Evaluate complaints and determine if the submission of a Medical Device Report (MDR) or other Vigilance Report is required.  
  • Additional responsibilities may include submitting MDRs and Vigilance Reports according to regulatory timelines.
  • Maintain awareness of changes to global regulatory requirements related to complaint handling and adverse event reporting.

What you will need to succeed:

  • Bachelor's Degree or equivalent experience required

What will make you stand out:

  • Bachelor of Science or Engineering Preferred
  • Medical or Clinical Facility or Medical Device experience preferred

What it’s like here:

  • High energy, fast paced work environment;
  • Rewarding and strong corporate culture that encourages individual growth and development.

Apply here with your resume and I look forward to hearing from you!

Volt is an Equal Opportunity Employer