Program Coordinator in Elk Grove at Volt

Date Posted: 9/14/2020

Job Snapshot

  • Location:
    Elk Grove
  • Date Posted:
  • Job ID:

Job Description

Program Coordinator is responsible for providing support and management assistance for a named account by consistently promoting and developing positive working relationship with field employees, client managers and internal program staff.

Essential Duties and Responsibilities:

  • Act as liaison and represent Volt and the client in a professional, courteous and knowledgeable manner.
  • Address and resolve employee relations issues in a confidential manner.
  • Maintain written documentation on specific policies and procedures that impact the program.
  • Ensure all pre-employment screening requirements have been successfully completed in accordance with contract and governmental regulations.
  • Conduct new hire orientation, and safety training, as required.
  • Escort all new field employees to their work stations on the first day of their assignment.
  • Conduct surveys to monitor client and employee satisfaction.
  • Maintain workplace safety for Volt employees. Follow proper reporting of workplace injuries. Provide appropriate injury avoidance and safety training.
  • Screen resumes and schedule candidate interviews.
  • Collect and validate accuracy of payroll.
  • Resolve payroll and billing issues for field employees and client.
  • Produce and provide requested client reports.
  • Maintain requisition and assignment data within program-specific front office systems.
  • Raise awareness and understanding of training available to employees and encourage them to develop skill sets.
  • Obtain/assist in the completion of job descriptions, salary ranges, performance reviews and salary increases.
  • Conduct off boarding processes including termination email notifications, exit interviews and termination meetings.
  • Assist in any event coordination and attend as Volt representative when appropriate.
  • Provide client with reports and information as required and in a timely manner.
  • Prepare miscellaneous HR/employee reports as required.
  • Assess program effectiveness, morale level and training.
  • Ensure compliance to local employment and privacy law.
  • Daily operationally enters open orders in Bullhorn and Wand.
  • Manages daily WAND activities to review open orders and retrieve approvals.
  • Performance Coaching and Recognition
  • Employee Relations Issues and complaints
  • Process all W-4 requests for 1100 field employees
  • Updates all new starts in WAND. This is done daily for accuracy.
  • Weekly data audits and reporting for customer
  • Handles employee walk-ups and inquiries
  • Supports Apple Supervisors daily operational needs

Position Qualifications: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

  • 3 years experience in a customer service environment.
  • Previous experience in Human Resources or related post-secondary education and/or equivalent business experience.
  • Associates Degree in comparable field preferred. An equivalent combination of education and experience may be considered.

Knowledge & Skills:
* Strong customer service skills; ability to work with various personalities and styles of individuals.
* Ability to successfully communicate in-person and by telephone with internal staff, external customers and field employees.
* Ability to develop open and positive customer relations.
* Demonstrated problem solving, conflict resolution, and decision-making skills.
* Ability to successfully communicate verbally and in writing.
* Ability to travel to customer/vendor site, providing own method of transportation.
* Ability to work within a flexible work environment and non-traditional work schedules, as necessary.
* Excellent organizational skills and detailed oriented.
* Experience in managing multiple projects/deadlines.
* Computer and office equipment proficiency.
* Working knowledge of applicable software's utilized at the customer location.

Job Requirements

Program Coordinator