Program Manager in Visalia, CA at Volt

Date Posted: 11/4/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Visalia, CA
  • Job Type:
  • Duration:
    0 weeks
  • Date Posted:
    11/4/2019
  • Job ID:
    195406
  • Contact Name
    Volt Branch
  • Phone
    817/491-3882

Job Description

VOLT is currently hiring for a Program Manager in the Tulare County Area.

Job Summary:

The Program Manager is responsible for coordinating operational aspects of a major account and ensuring client satisfaction and program success.


Essential Duties and Responsibilities:

  • Provide liaison between Volt and client while representing Volt in a professional, courteous, and knowledgeable manner.
  • Troubleshoot and resolve all client service issues.
  • Work to ensure contract compliance.
  • Manage the support and development of Volt staff needed to support needs of the client.
  • Coordinate with recruiting teams to ensure delivery to client’s requisitions.
  • Responsible for the design of operations and training materials to support client’s needs.
  • Maintain a high level of communication between the client’s corporate office, users, Volt on-site managers, Volt field offices, Volt corporate staff, and Volt leadership.
  • Provide liaison to multiple Volt divisions to coordinate on service issues, contracts, or proposals.
  • Conduct required reporting.
  • Coordinate Quarterly Business Reviews and survey feedback to monitor client satisfaction
  • Interface with General Accounting, Operational Accounting, and Contracts Manager relative to invoicing and Client Management Reports.
  • Monitor and ensure compliance with Volt and client policies and procedures.
  • Coordinate and provide support to sales and marketing efforts within the account.
  • Turn client inquiries into requisitions.
  • Develop relationships and maintain consistent contact with client’s decision makers and end-users, both existing and potential, in-person, by phone and through correspondence.
  • Maintain relationships with the client to use as company reference.
  • Acquire RFQs and proposal and presentation opportunities.
  • Pursue and win contract renewals.
  • Ability to arrive to work at a specified time.
  • Attendance is an essential function of the job.

Additional Duties and Responsibilities:

  • Perform special assignments and complete projects as needed.
  • Develop and expand competency by continuing education and participation in training and seminars.
  • Participate in Six Sigma training.

Position Qualifications: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.  Typical qualifications would be equivalent to:

  • 3 years experience servicing, supporting, developing, and generating major accounts.
  • 2-3 years management or supervision experience.
  • Associate’s Degree or Bachelor’s Degree in comparable field preferred. An equivalent combination of education and experience may be considered.

Knowledge & Skills:

  • Effectively communicate in writing.
  • Effectively communicate verbally including by telephone.
  • Effectively communicate in-person with internal staff, external clients, and field employees.
  • Ability to create and perform business presentations.
  • Ability to create complex business correspondence.

Core Competencies:

  • Focuses on the Customer
  • Knows the business
  • Focuses on profitability
  • Displays teamwork
  • Works efficiently
  • Commits to quality
  • Communicates effectively
  • Takes initiative
  • Analyzes and problem solves
  • Makes sound decisions
  • Demonstrates adaptability
  • Manages team efforts

For immediate consideration, please send resume to jacsmith@volt.com

VOLT is an equal opportunity employer