Project / Program Coordinator in Boston, MA at Volt

Date Posted: 4/17/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Boston, MA
  • Job Type:
    Computer Industry
  • Duration:
    12 weeks
  • Date Posted:
    4/17/2018
  • Job ID:
    103974
  • Pay Rate
    $0.0 - $36.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    781/496-3090

Job Description

Volt has partnered with a client in the IT Services industry to identify a Project Coordinator to join their team.  This is a contract to hire position located just south of Boston and is accessible via public transportation!  In this role you will provide integral program and project support to both internal and external stakeholders, provide reporting as well as identify opportunities for growth.   Please review the description below and consider applying today if this is a role you feel your background aligns with.

Thank you,

  • Day to day communication with client and attending regular meetings as required
  • Client facing meetings to be attended  and any action items assigned you are responsible for execution and completion
  • Sound understanding & knowledge of Customer Contracts required
  • Strengthen the relationship with your client base
  • Provide reporting, root cause analysis and update any required changes to reporting as required
  • SLA reporting and Governance for each client
  • Trend reporting & root cause analysis as required for client-Value Add service
  • Service related opportunities to be identified to Exec. Team and work to solution
  • Statement of Work updates and obtain sign off as required
  • Invoicing, PO assignment and maintenance renewals-work with Client
  • Manage client escalations

Responsibilities:

  • Ensure Successful execution of SLA Targets
  • Attend Internal Meetings as required
  • Update and train internal staff on new client processes
  • Manage Training for New Technicians
  • Manage Escalations

**ON-Call for Client support 24x7 is required for this role**

VOLT is an equal opportunity employer