QA SPECIALIST V in Washington, DC at Volt

Date Posted: 8/9/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Duration:
    100 weeks
  • Date Posted:
    8/9/2018
  • Job ID:
    130152
  • Pay Rate
    $0.0 - $38.7/Hour
  • Contact Name
    Volt Branch
  • Phone
    9197827440

Job Description

Job Title: Quality Assurance Specialist

Location: Washington, DC

Job Description

Volt is looking to hire QA Specialist for our client based in Washington, DC. This position is for a Quality Assurance engineer on the ESA IV program. ESA IV is an IT Services program supporting several customers within the Department of Justice.

The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others. The individual selected for this position will be utilized across several of our customers to perform quality assurance functions. A large part of this position is related to tracking, managing, and reporting on the team’s ability to achieve documented Service Level Agreements.

Responsibilities include:

• Track the team’s compliance with Service Level Agreements (SLAs)

• Provide regular internal reports to management showing red/yellow/green status for SLAs during the month

• Prepare deliverables to be submitted to the customer showing SLA performance

 • Lead and/or participate Root Cause Analyses to determine why issues occurred and how to avoid them in the future

• Work independently in a rapid paced environment

• Review other customer deliverables to ensure that all errors are identified and removed prior to submittal

• Recommend, facilitate, track and report on continuous process improvement activities

 • Ensure adherence to all standards, policies, and best practices
 • Support the development of performance metrics

 • Track, analyze and report to program management on trends found in the performance metrics

 • Provide management with timely metrics and audit outcomes to gauge progress towards quality objectives

 • Review and submit contract deliverables

Required Qualifications:

 • Bachelor's degree in a relevant technical discipline and 3 years of overall related experience with a Windows server environment; additional related years of experience is accepted in lieu of a degree

 • Passion for attention to detail

 • Experience with ITSM toolsets such as Remedy or ServiceNow

• Significant experience with Microsoft Office tools, especially Excel

• Past experience with Service Level Agreements

 • Excellent written and verbal communications skills

 • Experience with peer reviews and process auditing

• Experience collecting and analyzing metrics

• Ability to multitask and function in a fast-paced environment

Desired Qualifications:

• Past experience with the Department of Justice

• DOJ or DOD Active Clearance

• ISO/CMMI experience

• ITIL Foundations

• Experience with audit practices for internal processes and products, and external quality standards such as ITIL/ISO9001/ISO20000/AS9100

• Experience with Lean Six-Sigma

Volt is an equal opportunity employer