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Regional Service Manager in Everett, WA at Volt

Date Posted: 3/13/2019

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Everett, WA
  • Duration:
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description


Reports To:  Technical Service Manager                               Department:  Service

Is Location:  Sterling, VA

Position Description (General role information, job purpose, main objective)

The Regional Service Manager is responsible for managing the maintenance and repair of all critical power equipment under contract which are designated within the reference region.  This individual teams with the Technical Service Manager and multiple cross-functional departments to achieve the optimal functioning level for the company.  The Service Manager ensures complete operability at all times.

Duties & Responsibility: (Scope of the role, day to day activities, expected outcomes)

  • Manages the team of individuals responsible for the timely maintenance and repairs of all critical power equipment to ensure full operability 24/7, ultimately increasing profitability for the organization.
  • Prioritizes and delegates work order requests to Service Technicians; oversees each job is performed at a high level of skill and with optimal customer service.
  • Establishes and maintains key business relationships with a diverse network of vendors around the region. Directly handles all vendor-related functions, including invoice audit and approvals.
  • Leads, trains, and guides direct reports and ensures the appropriate resources are available to perform their job.
  • Assesses current Facility Services processes and programs and recommends solutions to improve operability.
  • Maintains knowledge of local, state, and federal guidelines.
  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Ensure to address complaints and resolve problems.

Role Specific Competencies (Kinds of behavior and skills needed in addition to leadership qualities or core values)

  • Conflict Management: Steps up to conflicts, seeing them as opportunities/ Reads situations quickly/ Good at focused listening/ Can hammer out tough agreements and settle disputes equitably/ Can find common ground and get cooperation with minimum noise.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers/ Gets first-hand customer information and uses it for improvements in products and services/ Acts with customers in mind/ Establishes and maintains effective relationships with customers and gains their trust and respect.
  • Delegation: Clearly and comfortably delegates both routine and important tasks and decisions/ Broadly shares both responsibility and accountability/ Tends to trust people to perform/ Lets direct reports and others finish their own work.
  • Priority Setting: Spends his/her time and the time of others on what’s important/ Quickly zeros in on the critical few and puts the trivial many aside/ Can quickly sense what will help or hinder accomplishing a goal/ Eliminates roadblocks/ Creates focus.
  • Organizing: Can marshal resources (people, funding, material, support) to get things done/ Can orchestrate multiple activities at once to accomplish a goal/ Uses resources effectively and efficiently/ Arranges information and files in a useful manner.
  • Problem Solving: Uses rigorous logic and method to solve difficult problems with effective solutions/ Probes all fruitful sources for answers/ Can see hidden problems/ Is excellent at honest analysis/ Looks beyond the obvious and doesn’t stop at the first answers.
  • Process Management: Good at figuring out the processes necessary to get things done/ Knows how to organize people and activities/ Understands how to separate and combine tasks into efficient work flow/ Knows what to measure and how to measure it/ Can see opportunities for synergy and integration where others can’t/ Can simplify complex processes/ Gets more out of fewer resources

Possible Feeder Roles/Next Roles (what role feed into the role, what are possible future next roles)

Feeder Roles:

  • UPS / Battery Preventive Maintenance Service Work, 
  • New Contract Sales site visit
  • Service Proposal, Site Surveys

Volt is an Equal Opportunity Employer