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Relationship Manager (Onsite MSP) in Oak Ridge at Volt

Date Posted: 11/26/2018

Job Snapshot

  • Location:
    Oak Ridge
  • Date Posted:
    11/26/2018
  • Job ID:
    421

Job Description

The Relationship Manager role is primarily responsible for developing and managing relationships with managers and supplier partners for fulfillment of job requisitions for temporary contract resources. This is a vital role within the overall Managed Services Provider (MSP) team supporting Volt's client program.

Volt's MSP programs provide the tools, insights, and expertise for organizations to improve talent quality, reduce risk, and control costs across their entire contingent program. Volt is currently seeking to fill this role for a key client in Oak Ridge, TN.

A Relationship Manager (RM) must conduct themselves in a professional manner and possess a desire for success with a competitive spirit. A successful and effective RM has excellent communication skills, is well organized and detailed oriented, while executing with perseverance and tenacity. The overall goal is to consult with the customer to ensure full utilization of the staffing program, drive efficiencies and continually improve customer satisfaction.

Essential Functions

  • Primary point of contact for job requisitions to fulfill temporary contract requests/placements.
  • Oversight of all aspects of human capital sourcing through Vendor Management System (VMS)
  • Works to exceed MSP program specific SLA's by ensuring timely quality focused customer service.
  • Partnership with greater MSP team to provide seamless support of the program.
  • Job profile/description review and interpretation for maintaining updates.
  • Review of resumes and negotiating bill rates as necessary to present the client with the most qualified candidates at the best rate.
  • Gather and disseminates feedback on presented candidates/resumes.
  • Responsible for training and education of client and suppliers on policy and process; relay of end benefits.
  • Supplier management/oversight; expedition of orders for temporary contract resources.
  • Ensure all processes, procedures, and best practices are documented accurately.
  • Ensure compliance with safety training, policies, procedures and is an advocate for safety in the

Qualifications

  • MSP experience preferred; Supplier management experience is a plus
  • Prior customer account management and recruiting experience desired
  • Vendor Management Software (VMS) experience is desired
  • Experience working in a Customer Solution/Customer Facing Role
  • Must be Proactive, energetic, eager, solutions oriented
  • Experience working with clients, suppliers, workers in various remote locations
  • Ability to provide excellent customer service
  • Ability to think outside the box and efficiently solve problems
  • Strong Communication Skills both Verbal and Written
  • Ability to effectively write/revise Job Descriptions/Communicate Job Requirements
  • Experience training multi-functional system users on tool functions and ability to troubleshoot/escalate issues as needed.
  • Experience in supplier management
  • Experience working with web-based vendor management or recruiting systems (VMS, HRIS)
  • Proficiency with Microsoft Office Suite, especially Outlook and Excel
  • Ability to work with a high volume work load and prioritize tasks to meet deadlines and provide excellent customer service
  • Experience creating/generating reports from a database system
  • Ability to analyze report data and create reports for clients, suppliers, team that presents/communicates data effectively.
  • Bachelor's Degree preferred

Inquiries via LinkedIn also welcome at www.linkedin.com/in/kristinaruta/

Volt is an equal opportunity employer

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