Relationship Manager in Melville, NY at Volt

Date Posted: 1/3/2020

Job Snapshot

Job Description


The Relationship Manager is responsible for identifying and developing relationships with Hiring Manager and HR Managers to their fullest potential in order to fill job requisitions across suppliers. The overall goal is to decrease direct sourcing, increase utilization of the program and continually improve in customer satisfaction.
Essential Responsibilities

  • Follow up regularly with clients to maintain relationships, build knowledge of needs, and develop new business opportunities
  • Acts as main point of contact for contractor requests and placements
  • Acts as main point of contact for Hiring Managers and Suppliers
  • Develops a completed profile on each user to indicate the professional understanding on how this client works
  • Expands existing business through a combination of telephone and in-person calls to all users and those users with greater potential for increased business
  • Educates all assigned managers on the MSP process and relays benefits
  • Screens resumes and selects the most qualified candidates to present to the Client
  • Reviews resumes for inordinately high bill rates and negotiates with vendors
  • Solicits feedback on presented resumes from Hiring Managers and disseminates that feedback as necessary
  • Effectively communicate with Suppliers in the expedition of orders for contracted employees.
  • Contact vendors via e-mail or phone regarding missing information
  • Respond to Vendors with any feedback on candidates
  • Provide hiring manager interview feedback to Vendor
  • Ensures the timely execution of the Escalation Process
  • Works with Hiring Managers and Suppliers to resolve billing issues (fallout report and other billing issues)
  • Responsible for conducting weekly orientation for all new temporary employees as needed
  • Ensures adherence to required Client safety training, liaison and ambassador to provide safety leadership to include the creation or distribution of safety messaging
  • Work with Volt teams to build strong client relations and develop true partnership with the client?
  • Complete timely data entry of required data into Volt's automated systems; maintain consistency and integrity of data?
  • Ability to arrive to work at a specified time?
  • Attendance is an essential function of the job?
  • Perform special assignments/complete projects as needed


Core Competencies

  • Focuses on the Customer
  • Knows the Business
  • Focuses on Profitability
  • Commits to Quality
  • Communicates Effectively
  • Shows Commitment
  • Takes Initiative
  • Works Efficiently
  • Demonstrates Adaptability


Qualifications & Required Skills
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
Qualifications

  • 1-2 years' experience in customer account management
  • 1-2 years' sales experience, recruiting, marketing or other customer relation positions
  • Bachelor's Degree in comparable field preferred; an equivalent combination of education and experience may be considered


Required Skills

  • Effectively communicate in writing
  • Effectively communicate verbally including by telephone
  • Effectively communicate in-person with internal staff, external customers and field employees
  • Ability to meet or exceed minimum expectations and performance objectives
  • Ability to multi task to meet frequent deadlines
  • Assimilate well into a team environment

Job Requirements

Qualifications & Required Skills Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: Qualifications 1-2 years’ experience in customer account management 1-2 years’ sales experience, recruiting, marketing or other customer relation positions Bachelor’s Degree in comparable field preferred; an equivalent combination of education and experience may be considered Required Skills Effectively communicate in writing Effectively communicate verbally including by telephone Effectively communicate in-person with internal staff, external customers and field employees Ability to meet or exceed minimum expectations and performance objectives Ability to multi task to meet frequent deadlines Assimilate well into a team environment